Warranty and Returns

Eyewear Warranty

Kids Bright Eyes offers a One time, One Year Warranty on all frames purchased from www.kidsbrighteyes.ca

This does not cover lost or stolen items. This includes a one-time free replacement if the frame is broken, which requires proof of broken, unwearable product, before a replacement is issued.  ***( Temple tips and Straps are a non warrantied item)*** Photo of broken frame can be emailed to kidsbrighteyescanada@gmail.com. Include the name your order was placed under and contact info.

Frame is replaced with the exact style/color/size of original order.  If the frame is out of stock or discontinued, we offer a free frame replacement, in the same size, from our shop of equal value.

Shipping fee of ------ is not covered under warranty and can be paid here before replacement frame ships.

 

Exchanges & Returns

Exchange (for frames only)

Exchanges are only accepted on frames that meet the following criteria:
-Unworn, perfect condition and include intact demo lenses that were originally sent with frames  
-Must be exchanged within 30 days of date of delivery

Ship with tracking to:

Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1

 Tel. 416-487-5401

With the following information in the box with frame(s):

-Name on Order
-Contact Phone number and email address
-Frame Name & Size you'd like to exchange for
-Cash or Check for Return Shipping & Handling in the amount of $9.95 to cover new frame shipment.
(or process this Return shipping cost here )

 

 

Return for Refund- (Frames only)

Returns are only accepted on frames that meet the following criteria:
-Unworn, perfect condition and include intact demo lenses that were originally sent with frames  
-Must be returned within 2 weeks from the date of delivery.

Ship with tracking to:
Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1

IMPORTANT: Refund amount will be price paid for frame, less $5.00 restocking fee per frame.  (shipping and handling is not refundable)

  ***Returns are not available on Stay Puts and Straps