Warranty and Returns

Eyewear Warranty

Kids Bright Eyes offers a One time, One Year Warranty on all frames purchased from www.kidsbrighteyes.ca

This does not cover lost or stolen items. This includes a one-time free replacement if the frame is broken, which requires proof of broken, unwearable product, before a replacement is issued.  ***( Temple tips and Straps are a non warrantied item)*** Photos of the broken frame can be emailed to kidsbrighteyescanada@gmail.com. Please include the name your order was placed under and your contact info, ie. phone number and email, and we will get back to you within 2 business days.

Your frame will be replaced with the exact style/color/size of original order. If the frame is out of stock or discontinued, we offer a free frame replacement, in the same size, from our shop of equal value. An invoice to pay for the shipping fee will be sent to your email address.

 

Exchanges & Returns

Exchange (for frames only)

Exchanges are only accepted on frames that meet the following criteria:
-Unworn, perfect condition, and include intact demo lenses that were originally sent with the frame
-Must be exchanged within 30 days of the date of delivery

Please ship with tracking to:

Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1

416-487-5401

Please include the following information in the box with frame(s):

-Name on Order
-Contact Phone number and email address
-Frame Name & Size you'd like to exchange for

Once received, an invoice to pay for the shipping fee for the replacement frame will be sent to your email address.

 

Return for Refund (Frames only)

Returns are only accepted on frames that meet the following criteria:
-Unworn, perfect condition, and include intact demo lenses that were originally sent with the frame  
-Must be returned within 2 weeks from the date of delivery.

Please ship with tracking to:

Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1

416-487-5401

IMPORTANT: Refund amount will be the price paid for frame, with -$5.00 restocking fee per frame. (Shipping and handling is not refundable)

***Returns are not available on Stay Puts and Straps