Warranty and Returns
Eyewear Warranty
Kids Bright Eyes offers a One time, One Year Warranty on all frames purchased from www.kidsbrighteyes.ca
This does not cover lost or stolen items. This includes a one-time free replacement if the frame is broken, which requires proof of broken, unwearable product, before a replacement is issued. ***( Temple tips and Straps are a non warrantied item)*** Photo of broken frame can be emailed to kidsbrighteyescanada@gmail.com. Include the name your order was placed under and contact info.
Frame is replaced with the exact style/color/size of original order. If the frame is out of stock or discontinued, we offer a free frame replacement, in the same size, from our shop of equal value.
Shipping fee of ------ is not covered under warranty and can be paid here before replacement frame ships.
Exchanges & Returns
Exchange (for frames only)
Exchanges are only accepted on frames that meet the following criteria:
-Unworn, perfect condition and include intact demo lenses that were originally sent with frames
-Must be exchanged within 30 days of date of delivery
Ship with tracking to:
Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1
Tel. 416-487-5401
With the following information in the box with frame(s):
-Name on Order-Frame Name & Size you'd like to exchange for
-Cash or Check for Return Shipping & Handling in the amount of $9.95 to cover new frame shipment.
(or process this Return shipping cost here )
Return for Refund- (Frames only)
Returns are only accepted on frames that meet the following criteria:
-Unworn, perfect condition and include intact demo lenses that were originally sent with frames
-Must be returned within 2 weeks from the date of delivery.
Ship with tracking to:
Bayview Vision
1681 Bayview Ave
Toronto, ON M4G 3C1
IMPORTANT: Refund amount will be price paid for frame, less $5.00 restocking fee per frame. (shipping and handling is not refundable)
***Returns are not available on Stay Puts and Straps